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Work Experience

A versatile and adaptable business professional with hands-on experience in branding, product design and development, marketing, communications, administration, stakeholder engagement, customer service, and event operations.

 

Proficient in integrated marketing campaigns, social media management, content creation, email marketing, website management, graphic design, marketing analytics, and project coordination.

 

At Oxford University Press Southern Africa, contributed to marketing initiatives that delivered 8,021,805 net impressions, 46,116 engagements, a 17.88% engagement rate, and 394 leads in July alone. Co-planned, coordinated, and executed the setup of the OUPSA tent for the 2026 Blisters for Bread event, while also supporting large-scale events with 4,400+ participants and front-office operations, assisting 25+ visitors daily.

 

Holds a Bachelor of Commerce in Strategic Management and is completing advanced training in digital marketing. Recognised with a High Five Award for innovation in digital engagement and content creation, demonstrating strengths in project coordination, stakeholder management, strategic planning, problem-solving, and data-driven decision-making.

In  My Orbit

My professional toolkit spans a diverse range of digital platforms and creative technologies

Skills and Expertise:

  • Brand Management

  • Project Management

  • Stakeholder Management

  • Cross-functional Collaboration

  • Critical Thinking

  • Crisis Management

  • Financial Management

  • Social Media Management

  • Content Strategy and Creation

  • Email Marketing

  • Campaign Management

  • Copywriting

  • Graphic Design

  • Marketing Analytics

  • Attention to detail

  • Leadership

  • Adaptability

February 2026 - Current

Oxford University Press
South Africa

Digital Marketing Intern 

  • Undertook cross-functional responsibilities encompassing Project Management, Stakeholder Management, Social Media Management, Administrative Support, Graphic Design, Content Strategy, Freelancer Coordination, and Internal Communications.

 

  • Developed and executed marketing initiatives that, on a net basis in July alone, generated 8,021,805 impressions, 46,116 engagements, a 17.88% engagement rate, and 394 leads, contributing to increased brand awareness, audience engagement, and lead generation.

 

  • Co-planned, coordinated, and executed the setup of the OUPSA tent for the 2026 Blisters for Bread event.

 

  • Spearheaded an Intern Think Tank Project and contributed to Publishing Association of South Africa (PASA) initiatives.

 

  • Completed, packaged, and sent courier packages using ACT Logistics service.

 

  • Received the High Five Award on 31 July 2026, recognizing innovation in digital engagement and content creation.

 

  • Consistently delivered high-quality work, took ownership of key marketing initiatives, and enhanced team effectiveness through knowledge sharing and collaboration.

 

  • Managed key marketing campaigns including the PASA Content Reframing Project, North West, Gauteng & Eastern Cape Top-Up Campaign, Foundation Phase Social Media, WATI & Email Campaign, and the Zambia Bookseller Campaign.

January 2025 - February 2025

Heathfield Primary School

1 February 2025
3 February 2024

Olympic Spartan Harriers Athletic Club 

20 January 2025
12 August 2024
18 April 2024

Virtually Everything For You

Receptionist (Temporary)

  • Delivered professional front-desk and customer service support, assisting 25+ parents and visitors daily while maintaining a welcoming and professional environment.

  • Managed multi-line phone systems, appointments, calendars, records, mail, and office communications, ensuring efficient day-to-day operations.

  • Handled confidential information with discretion while applying problem-solving and conflict-resolution skills to address client and visitor concerns.

  • Utilised Microsoft Office Suite and scheduling software to streamline communication, scheduling, and administrative workflows.

  • Adapted to new technologies and procedures, contributing to process improvements and efficient front-office operations.

Event Assistant (Firgrove Challenge)

  • Supported the delivery of a large-scale annual road running event across two events (2024 and 2025), serving 4,400+ participants.

 

  • Coordinated event setup, registration, timing, hydration stations, and breakdown, ensuring efficient day-of-event operations.

 

  • Collaborated with medical, logistics, and volunteer teams to support seamless event execution, participant safety, and compliance.

 

  • Provided customer service and resolved participant inquiries and on-site challenges in a fast-paced, high-volume environment.

 

  • Adapted to evolving operational requirements, demonstrating strong teamwork, problem-solving, communication, and event coordination skills.

Event Assistant

  • Supported three corporate events (April 2024, August 2024, and January 2025), delivering professional guest service in fast-paced environments.

 

  • Coordinated with event planners and catering teams to execute service operations efficiently and on schedule.

 

  • Managed table setup, presentation, guest support, and event logistics, maintaining high service and quality standards.

 

  • Assisted corporate clients and VIP guests with professionalism, discretion, and strong attention to detail.

 

  • Demonstrated teamwork, communication, adaptability, and problem-solving while responding to evolving event requirements.

Education

June 2025 - Current

Digital School of Marketing

January 2022 - December 2024

IIE Varsity College

August 2024 - October 2024

Vega School

10 - 12 September 2024

Business Today South Africa

Advanced Digital Marketing Course (Online) - NQF Level 5

This self-paced, independent learning course, consisting of 26 modules, teaches students like myself - through both theory-based content and practical exercises - the many components of digital marketing, including SEO, PPC, cookies and tracking, various types of marketing (such as social media, email, mobile, and online public relations), product positioning, content strategy, branding, copywriting, and more. In addition, this course is accredited by the MICT (SETA), CPD services body of the United Kingdom, and the IAB.

Bachelor of Commerce in Strategic Management - NQF Level 7

This three-year degree delivered a strong foundation in corporate operations, with comprehensive insight into the functions, roles, and responsibilities of key business departments.

Introduction to Copywriting Fundamentals - Course

This 8-week course offered a comprehensive introduction to persuasive writing, tone modulation, brand voice development, and campaign-specific content writing, complemented by practical application.

Business Simulation

This final-year business simulation challenged participants, including myself, to manage a full-scale fictional business by integrating marketing, strategy, operations, and finance in a "Monopoly" - style setup that mirrored real-world decision - making.

Online Webinars Attended

19 March 2026

Ogilvy On Live

24 October 2025

Uniathena

3 September 2025

Uniathena

25 June 2025

Ignite Purpose

24 June 2025

DNA Supersystems

22 March 2025

Uniathena

2 March 2025

Xaltius Academy 

Brand Devotion - Radically Re-imagining the Consumer-Brand Relationship

Skills: Consumer Insight and Behaviour Analysis, Building Emotional Brand Connections, Brand Strategy Development, Customer Experience (CX) Design, Value-Based and Purpose-Driven Marketing, Strategic Thinking and Problem Solving, Community and Cultural Marketing, Data-Driven and Insight-Led Marketing, Relationship Marketing and Retention Strategy, Creative Ideation and Campaign Development

AI Leadership in Action: The CAIO Role

Skills: Regulatory and Compliance Awareness, AI Governance, Cross-functional Leadership, Change Management, Executive Communication, AI Ethics and Bias Management, Risk Management.

Building Brands for Gen Z's Transparent Era

Skills: Marketing Strategy, Branding and Identity, Strategic Planning, Brand Development, Brand Management, Business Strategy.

Closing the Knowing-Doing Gap: Resilience, Culture and Leadership Performance

Skills: Learning Agility, Team Alignment, Stress Management, Accountability, Change and Adaptive Leadership, Performance Coaching, Decision-making Under Stress.

Business AI Mastery

Skills: AI Governance, Human-AI Collaboration, Process Automation, Prompt Engineering and Ideation, AI Strategy Formulation, Business Model Innovation, Predictive and Generative AI Awareness.

Mastering Business Communication: Win Clients and Influence Teams

Skills: Cross-functional Team Collaborations, Strategic Communications, Customer Retention, Corporate Communication, Customer Service.

Mastering Digital Marketing in An AI World

Skills: AI Governance, Human-AI Collaboration, Process Automation, Prompt Engineering and Ideation, AI Strategy Formulation, Business Model Innovation, Predictive and Generative AI Awareness.

Certifications

High Five Award Africa
Certificate of Excellence

Oxford University Press SA
- Issued July 2026

Bachelor of Commerce
Core Discipline:
Strategic Management

IIE's Varsity College - Issued April 2025

Mastering Business Communication: Win Clients & Influence Teams

Uniathena - Issued March 2025

Introduction to Copy Writing Fundamentals

Vega School - Issued August 2024

An Introduction to Generative AI

Oxford University Press SA
- Issued April 2026

AI Leadership in Action: The CAIO Role

Uniathena - Issued October 2025

Building Brands for Gen Z's Transparent Era

Uniathena - Issued September 2025

Managing Business Today 2 Business Simulation

IIE's Varsity College and Business Today South Africa - Issued April 2024

'Every brand has a story, every story has a beginning, every beginning is led by a vision and, every vision is born from inspiration'

© 2025 by Jodi-Lynn Swartz.
 

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